1. Introduction
MechSwap India Pvt. Ltd. ("MechSwap," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our industrial machinery marketplace platform.
This policy applies to our website, mobile applications, and related services (collectively, the "Service"). By using MechSwap, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information
We collect the following types of personal information:
- Account Information: Name, email address, phone number, company details
- Location Data: Address, city, state, country, postal code
- Financial Information: Bank details, payment method information
- Identification: Government ID, business registration documents
- Communication: Messages, inquiries, support requests
Machinery Information
When you list machinery, we collect:
- Machinery specifications, condition, and photos
- Pricing information and negotiation history
- Inspection reports and verification documents
- Transaction details and shipping information
Technical Information
We automatically collect:
- IP address, browser type, and device information
- Pages visited, time spent, and click patterns
- Cookies and similar tracking technologies
- Usage data and performance metrics
3. How We Use Your Information
We use your information for the following purposes:
Service Provision
- • Create and manage your account
- • Process transactions and payments
- • Provide customer support
- • Facilitate machinery listings
Platform Improvement
- • Analyze usage patterns
- • Improve user experience
- • Develop new features
- • Optimize performance
Communication
- • Send service notifications
- • Marketing communications
- • Security alerts
- • Policy updates
Legal Compliance
- • Verify user identity
- • Prevent fraud
- • Comply with laws
- • Protect rights
5. Data Security
We implement appropriate security measures to protect your information:
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • Encrypted storage for sensitive data
- • Regular security audits and penetration testing
- • Firewalls and intrusion detection systems
Administrative Safeguards
- • Employee background checks and training
- • Access controls and authentication
- • Data minimization principles
- • Incident response procedures
7. Your Rights
Under applicable data protection laws, you have the following rights:
| Right | Description | How to Exercise |
|---|---|---|
| Access | Request a copy of your data | Email mechswap09@gmail.com |
| Correction | Update inaccurate information | Account settings |
| Deletion | Request data removal | Contact support |
| Portability | Transfer your data | Download from account |
| Objection | Limit data processing | Email mechswap09@gmail.com |
8. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
- Account information: Retained while account is active
- Transaction data: Retained for 7 years for legal compliance
- Communications: Retained for 2 years unless required longer
- Analytics data: Aggregated and anonymized after 25 months
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions where applicable
- Binding Corporate Rules (BCRs)
- Technical and organizational measures
10. Children's Privacy
Important: MechSwap is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new policy on our website
- Sending email notifications for material changes
- Displaying prominent notices on the Platform
- Updating the "Last Updated" date
12. Contact Information
If you have any questions about this Privacy Policy or want to exercise your rights, please contact us:
Data Protection Officer: mechswap09@gmail.com
General Inquiries: mechswap09@gmail.com
Phone: +91 62393-58085
Grievance Redressal: If you have a complaint about how we handle your data, please contact our Data Protection Officer. We will respond within 30 days.
By using MechSwap, you acknowledge that you have read, understood, and agree to this Privacy Policy.